FAQ
Frequently Asked Questions
Nationally across Australia and internationally across America, Japan, Europe, and New Zealand. If you would like your order delivered outside of these zones, please contact us on sales@cherribellini.com
We do not deliver to international PO Box addresses.
Shipping costs do not include customs duties, foreign taxes, or other fees which may be imposed by your government. This is the responsibility of the purchaser. Please check with your local customs office for further information.
We do not deliver to international PO Box addresses.
If your order is being delivered to an address in Australia, yes.
In fact, as we use Australia Post “safe drop” for all our parcels, we recommend delivering to a PO Box or work address if you do not feel comfortable with your package being left on premises when you are not home.
Cherri Bellini are not responsible for any stolen items.
For in-stock items, orders placed during business hours will be processed within 24 hours and sent by Australia Post’s Express service. We anticipate that your order will be delivered within 1-2 days to METRO areas and 2-3 days for all other areas. If you live in a remote community, it may take longer, so please call or email us to check your expected delivery time.
The processing time for Friday, weekend, and public holiday orders will start on the next business day.
Please allow up to 48 hours for processing during busy periods such as sales and Christmas.
Delivery times are a guide only and we cannot be held responsible for any Australia Post delays.
All in-stock orders placed during business hours will be processed within 24 hours and sent by Australia Post. For the latest expected delivery times please refer to the Australia Post website here.
The processing time for Friday, weekend, and public holiday orders will start on the next business day.
Please allow up to 48 hours for processing during busy periods such as sales and Christmas.
Delivery times are a guide only and we cannot be held responsible for any Australia Post or your local post office delays.
No, we use Australia Post “safe drop” for all our parcels, we recommend delivering to a PO Box or work address if you do not feel comfortable with your package being left on premises when you are not home.
Cherri Bellini are not responsible for any stolen items.
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help.
Whether you need to return or exchange an item, please email us at sales@cherribellini.com within 14 days and we will send you a Returns Authorisation Number and a Cherri Bellini Return Form.
When sending back the shoes please ensure your Cherri Bellini Return Form is completed in full, including,
1. Returns Authorisation Number
2. Your full name, mobile number, and postal address with post code
3. Reason for the Return or Exchange
4. What item or size you would like to exchange your received item to.
You must return your Cherri Bellini Return Form with your items.
Online Returns must be returned to the store at:
CHERRI BELLINI
55 Belair Road
Kingswood
SA 5062
Australia
PLEASE NOTE:
Cherri Bellini will not cover postage costs for returns and/or exchanges. The customer must cover the cost to send the items back. If you are exchanging an item, you will be charged for the delivery back to you.
When considering returning your items, please be aware that colours may vary from those online due to differing colours on computer screens. Colours may also vary due to the unique making and dyeing process and lots used.
Returns
We do not offer a cash refund for returned items unless you received it in a faulty or damaged condition. Under Australian consumer law, we will firstly attempt to repair the item at no cost to you. If this cannot be done, we will provide a store credit or refund.
Full-priced, unused items can be returned within 14 days of purchase. All returned items must have the original, undamaged packaging (including shoe box) with no sole markings or scratches. For this reason we recommend that you try your shoes on as soon as possible on carpet.
We do not offer any return on sale or discounted items.
All other returns are processed with 3 days of us receiving your item at which point you will be issued with a store credit by email. Store Credits can be used in-store or online and are valid for 6 months from date of issue.
CAN I RETURN MY PRODUCT?
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help.
Whether you need to return or exchange an item, please email us at sales@cherribellini.com within 14 days and we will send you a Returns Authorisation Number and a Cherri Bellini Return Form.
When sending back the shoes please ensure your Cherri Bellini Return Form is completed in full, including,
1. Returns Authorisation Number
2. Your full name, mobile number, and postal address with post code
3. Reason for the Return or Exchange
4. What item or size you would like to exchange your received item to.
You must return your Cherri Bellini Return Form with your items.
Online Returns must be returned to the store at:
CHERRI BELLINI
55 Belair Road
Kingswood
SA 5062
Australia
PLEASE NOTE:
Cherri Bellini will not cover postage costs for returns and/or exchanges. The customer must cover the cost to send the items back. If you are exchanging an item, you will be charged for the delivery back to you.
When considering returning your items, please be aware that colours may vary from those online due to differing colours on computer screens. Colours may also vary due to the unique making and dyeing process and lots used.
Returns
We do not offer a cash refund for returned items unless you received it in a faulty or damaged condition. Under Australian consumer law, we will firstly attempt to repair the item at no cost to you. If this cannot be done, we will provide a store credit or refund.
Full-priced, unused items can be returned within 14 days of purchase. All returned items must have the original, undamaged packaging (including shoe box) with no sole markings or scratches. For this reason we recommend that you try your shoes on as soon as possible on carpet.
We do not offer any return on sale or discounted items.
All other returns are processed with 3 days of us receiving your item at which point you will be issued with a store credit by email. Store Credits can be used in-store or online and are valid for 6 months from date of issue.
Exchanges
If your shoes do not fit correctly, you may exchange them on the condition that you return them in the original, undamaged shoe box with no sole markings or scratches. For this reason, we recommend trying on your shoes as soon as possible on carpet.
Due to the popularity of our ranges, it may be that your preferred item is not in stock, in which case a store credit will be issued via email. Store Credits can be used in-store or online and are valid for 6 months from date of issue.
PLEASE NOTE:
Cherri Bellini reserves the right to reject a returned item if return criteria is not satisfied. The item will then be automatically returned to the customer at their own expense.
PLEASE NOTE:
Due to the exclusivity of our shoes and that we don’t mass produce, our sizing may be limited if you need to exchange for a different size.
OOPS… Did we make a mistake?
If we have made a mistake with an order, please call us right away! Customer service is what we are here for!
Just remember we are human too, and we get just as upset we made a mistake as you are. We want to let customers down, but we will do everything we can to rectify it.
I BOUGHT SOMETHING IN STORE, CAN I RETURN IT?
We always aim to make sure our customers love our products, but if you do need to return a purchase made in store, we will consider it case-by-case, based upon our Terms and Conditions of Sale.
Terms and Conditions of Sale - In-Store Returns and Exchanges
For purchases made in-store returns are only accepted and a refund issued at the discretion of the Sales Assistant and Cherri Bellini Management Team.
We do not offer a refund for returned items unless there is a manufacturer’s fault. Under Australian consumer law, it is our policy to attempt to repair the item at no cost to you. If it is not able to be fixed, we will offer you an exact replacement if in stock. Should this not be possible, we will provide you with a store credit or refund. Store Credits can be used in-store or online and are valid for 6 months from date of issue.
We do not offer refunds or exchanges if you have changed your mind.
Items that are on sale or that have been discounted will not be refunded or exchanged.
Any refunds made will be processed via the original form of payment.
Cherri Bellini will not pay for any additional postage costs acquired as a result of any return or exchange.
Yes, definitely!
We love nothing more than sharing some coffee, tea, or bubbles while playing with our shoes!
Come and visit us at 55 Belair Road, Kingswood, SA 5062.
All our shoes are made from 100% Italian chemical-free leather in Italy.
We are passionate about upholding the quality of hand craftsmanship by working with a select number of producers around Italy.
Over the last 14 years we have formed strong bonds with them and they are like family to us. We also enjoy working with their staff - who in turn have been working for them for more than 40 years!
Nationally across Australia and internationally across America, Japan, Europe, and New Zealand. If you would like your order delivered outside of these zones, please contact us on sales@cherribellini.com
We do not deliver to international PO Box addresses.
Shipping costs do not include customs duties, foreign taxes, or other fees which may be imposed by your government. This is the responsibility of the purchaser. Please check with your local customs office for further information.
We do not deliver to international PO Box addresses.
Toggle
CAN MY ORDER BE DELIVERED TO A PO BOX?
If your order is being delivered to an address in Australia, yes.
In fact, as we use Australia Post “safe drop” for all our parcels, we recommend delivering to a PO Box or work address if you do not feel comfortable with your package being left on premises when you are not home.
Cherri Bellini are not responsible for any stolen items.
Toggle
I LIVE IN AUSTRALIA, HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
For in-stock items, orders placed during business hours will be processed within 24 hours and sent by Australia Post’s Express service. We anticipate that your order will be delivered within 1-2 days to METRO areas and 2-3 days for all other areas. If you live in a remote community, it may take longer, so please call or email us to check your expected delivery time.
The processing time for Friday, weekend, and public holiday orders will start on the next business day.
Please allow up to 48 hours for processing during busy periods such as sales and Christmas.
Delivery times are a guide only and we cannot be held responsible for any Australia Post delays.
Toggle
HOW LONG WILL MY INTERNATIONAL ORDER TAKE TO BE DELIVERED?
All in-stock orders placed during business hours will be processed within 24 hours and sent by Australia Post. For the latest expected delivery times please refer to the Australia Post website here.
The processing time for Friday, weekend, and public holiday orders will start on the next business day.
Please allow up to 48 hours for processing during busy periods such as sales and Christmas.
Delivery times are a guide only and we cannot be held responsible for any Australia Post or your local post office delays.
Toggle
DOES MY PARCEL NEED TO BE SIGNED FOR?
No, we use Australia Post “safe drop” for all our parcels, we recommend delivering to a PO Box or work address if you do not feel comfortable with your package being left on premises when you are not home.
Cherri Bellini are not responsible for any stolen items.
Toggle
CAN I RETURN MY PRODUCT?
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help.
Whether you need to return or exchange an item, please email us at sales@cherribellini.com within 14 days and we will send you a Returns Authorisation Number and a Cherri Bellini Return Form.
When sending back the shoes please ensure your Cherri Bellini Return Form is completed in full, including,
1. Returns Authorisation Number
2. Your full name, mobile number, and postal address with post code
3. Reason for the Return or Exchange
4. What item or size you would like to exchange your received item to.
You must return your Cherri Bellini Return Form with your items.
Online Returns must be returned to the store at:
CHERRI BELLINI
55 Belair Road
Kingswood
SA 5062
Australia
PLEASE NOTE:
Cherri Bellini will not cover postage costs for returns and/or exchanges. The customer must cover the cost to send the items back. If you are exchanging an item, you will be charged for the delivery back to you.
When considering returning your items, please be aware that colours may vary from those online due to differing colours on computer screens. Colours may also vary due to the unique making and dyeing process and lots used.
Returns
We do not offer a cash refund for returned items unless you received it in a faulty or damaged condition. Under Australian consumer law, we will firstly attempt to repair the item at no cost to you. If this cannot be done, we will provide a store credit or refund.
Full-priced, unused items can be returned within 14 days of purchase. All returned items must have the original, undamaged packaging (including shoe box) with no sole markings or scratches. For this reason we recommend that you try your shoes on as soon as possible on carpet.
We do not offer any return on sale or discounted items.
All other returns are processed with 3 days of us receiving your item at which point you will be issued with a store credit by email. Store Credits can be used in-store or online and are valid for 6 months from date of issue.
Exchanges
If your shoes do not fit correctly, you may exchange them on the condition that you return them in the original, undamaged shoe box with no sole markings or scratches. For this reason, we recommend trying on your shoes as soon as possible on carpet.
Due to the popularity of our ranges, it may be that your preferred item is not in stock, in which case a store credit will be issued via email. Store Credits can be used in-store or online and are valid for 6 months from date of issue.
PLEASE NOTE:
Cherri Bellini reserves the right to reject a returned item if return criteria is not satisfied. The item will then be automatically returned to the customer at their own expense.
PLEASE NOTE:
Due to the exclusivity of our shoes and that we don’t mass produce, our sizing may be limited if you need to exchange for a different size.
OOPS… Did we make a mistake?
If we have made a mistake with an order, please call us right away! Customer service is what we are here for!
Just remember we are human too, and we get just as upset we made a mistake as you are. We want to let customers down, but we will do everything we can to rectify it.
I BOUGHT SOMETHING IN STORE, CAN I RETURN IT?
We always aim to make sure our customers love our products, but if you do need to return a purchase made in store, we will consider it case-by-case, based upon our Terms and Conditions of Sale.
Terms and Conditions of Sale - In-Store Returns and Exchanges
For purchases made in-store returns are only accepted and a refund issued at the discretion of the Sales Assistant and Cherri Bellini Management Team.
We do not offer a refund for returned items unless there is a manufacturer’s fault. Under Australian consumer law, it is our policy to attempt to repair the item at no cost to you. If it is not able to be fixed, we will offer you an exact replacement if in stock. Should this not be possible, we will provide you with a store credit or refund. Store Credits can be used in-store or online and are valid for 6 months from date of issue.
We do not offer refunds or exchanges if you have changed your mind.
Items that are on sale or that have been discounted will not be refunded or exchanged.
Any refunds made will be processed via the original form of payment.
Cherri Bellini will not pay for any additional postage costs acquired as a result of any return or exchange.
Toggle
CAN I BUY YOUR PRODUCTS IN A STORE?
Yes, definitely!
We love nothing more than sharing some coffee, tea, or bubbles while playing with our shoes!
Come and visit us at 55 Belair Road, Kingswood, SA 5062.
Toggle
WHERE ARE YOUR SHOES MADE?
All our shoes are made from 100% Italian chemical-free leather in Italy.
We are passionate about upholding the quality of hand craftsmanship by working with a select number of producers around Italy.
Over the last 14 years we have formed strong bonds with them and they are like family to us. We also enjoy working with their staff - who in turn have been working for them for more than 40 years!
Toggle
WHAT DO YOU DO WITH MY PERSONAL DETAILS AFTER I HAVE ORDERED?
Cherri Bellini is committed to adhering to the Australian Privacy Principles contained in the Privacy Act 1988 and has a Privacy Policy outlining our ongoing obligations to you in respect to how we manage your Personal Information.
In summary we will,
- Only collect your information to help serve you as a customer. This includes your name and address to send your order, phone number to contact you, and email address to confirm your order and any other details relating to it.
- Only send you by post or email additional information relevant to Cherri Bellini, such as sales, information, and important updates. You may opt out of this at any time.
- Not share your information with any third parties without your consent or unless it is required by law.
- Protect your information by storing it in a safe and secure manner for a period of time as stipulated by law.
- Give you access to your own information and allow you to update it as necessary, for example if you move house or change your name.
- We will let you know if we update our policy and if you need to enquire or make a complaint you can contact us in writing to do so.
Detailed Privacy Policy
Personal Information
Personal Information is information or an opinion that identifies an individual. It includes, but is not limited to, your name, address, phone number, email address, and payment details.
We collect your Personal Information for the primary purpose of providing our service to you. We may also use your Personal Information for secondary purposes closely relating to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from any mailing/marketing we send you at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive Information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.
We may only use your Sensitive Information for the primary purpose for which it was obtained or for a secondary purpose closely related to the primary purpose.
Third Parties
WE DO NOT SHARE ANY PERSONAL OR SENSITIVE INFORMATION GIVEN TO CHERRI BELLINI VIA OUR WEBSITE WITH ANY THIRD PARTIES WITHOUT YOUR CONSENT, UNLESS REQUIRED BY LAW.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Security of Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification, or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Cherri Bellini will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
Cherri Bellini
55 Belair Road, Kingswood, SA 5062
08 82322829
We always aim to make sure our customers love our products, but if you do need to return a purchase made in store, we will consider it case-by-case, based upon our Terms and Conditions of Sale.
Terms and Conditions of Sale - In-Store Returns and Exchanges
For purchases made in-store returns are only accepted and a refund issued at the discretion of the Sales Assistant and Cherri Bellini Management Team.
We do not offer a refund for returned items unless there is a manufacturer’s fault. Under Australian consumer law, it is our policy to attempt to repair the item at no cost to you. If it is not able to be fixed, we will offer you an exact replacement if in stock. Should this not be possible, we will provide you with a store credit or refund. Store Credits can be used in-store or online and are valid for 6 months from date of issue.
We do not offer refunds or exchanges if you have changed your mind.
Items that are on sale or that have been discounted will not be refunded or exchanged.
Any refunds made will be processed via the original form of payment.
Cherri Bellini will not pay for any additional postage costs acquired as a result of any return or exchange.
Cherri Bellini is committed to adhering to the Australian Privacy Principles contained in the Privacy Act 1988 and has a Privacy Policy outlining our ongoing obligations to you in respect to how we manage your Personal Information.
In summary we will,
- Only collect your information to help serve you as a customer. This includes your name and address to send your order, phone number to contact you, and email address to confirm your order and any other details relating to it.
- Only send you by post or email additional information relevant to Cherri Bellini, such as sales, information, and important updates. You may opt out of this at any time.
- Not share your information with any third parties without your consent or unless it is required by law.
- Protect your information by storing it in a safe and secure manner for a period of time as stipulated by law.
- Give you access to your own information and allow you to update it as necessary, for example if you move house or change your name.
- We will let you know if we update our policy and if you need to enquire or make a complaint you can contact us in writing to do so.